Question 1

How do I place an order?

Accepted Answer

Browse our collection, select a fragrance and size, then click 'Add to Cart'. Once you're ready, go to Cart and click 'Checkout'. Fill in your delivery details and choose your payment method — Bkash, Nagad, or Cash on Delivery.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Bkash, Nagad, and Cash on Delivery (COD). For Bkash and Nagad, send the payment to our number and enter the transaction ID at checkout.

Question 3

How long does delivery take?

Accepted Answer

Delivery inside Dhaka takes 1–2 business days. Delivery outside Dhaka takes 3–5 business days. Orders are processed within 24 hours.

Question 4

What is the delivery charge?

Accepted Answer

Delivery inside Dhaka is BDT 60. Delivery outside Dhaka is BDT 120. Free delivery may be available during special promotions.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes. We accept returns and exchanges within 3 days of delivery if the product is unopened and in original packaging, or damaged during shipping. Contact us on WhatsApp with your order number.

Question 6

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your Order Number and the Phone Number you used at checkout.

Question 7

Are your perfumes original?

Accepted Answer

Yes, all Zahroun fragrances are 100% authentic. We source our ingredients from premium suppliers and every bottle is quality-checked before shipping.

Question 8

What sizes are available?

Accepted Answer

Most fragrances are available in 6ML (travel size), 15ML, 30ML, and 50ML. Check the product page for current sizes.

Question 9

Can I send a gift to someone else?

Accepted Answer

Absolutely! At checkout, enter the recipient's delivery address. You can also add a personalised Gift Message in the order form — it will be included with the package.

Question 10

How do I contact customer support?

Accepted Answer

You can reach us via WhatsApp at +880 1886-936581, Email at support@zahroun.com, or the Contact Form at zahroun.com/contact.html. We reply within a few hours during business hours (9 AM – 9 PM, every day).

Frequently Asked Questions

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Frequently Asked Questions

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